Shipping policy

Shipping Policy

Thank you for choosing to shop with us! We're committed to ensuring you have the best shopping experience possible. Below are the details of our shipping policies, so you know exactly what to expect.

Order Processing Time

  • Orders are typically processed within 1-3 business days after being placed.
  • During busy holiday seasons or periods of high order volume, processing times may take a little longer.

Shipping Rates

  • Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
  • We offer both standard and Express shipping options to suit your needs.

Domestic Shipping

  • We currently ship within Greece.
  • Standard shipping usually takes [7 - 14 business days], depending on your location.
  • Expedited shipping typically arrives within [1 - 5 business days].

International Shipping

  • We offer international shipping to Europe, U.S., Asia, Australia and some countries of Africa.
  • Shipping times and rates may vary based on your destination.
  • Please note that international customers are responsible for any customs duties, taxes, or fees that may apply when the package arrives at the local customs office.

Order Tracking

  • Once your order has been shipped, you will receive an email with your tracking number.
  • You can use the tracking number to monitor your package’s journey through [shipping carrier's website].

Shipping Restrictions

  • We are unable to ship to P.O. boxes or APO/FPO addresses.
  • If there are any restrictions on shipping to your location, you will be notified during checkout.

Lost or Damaged Items

  • If your order arrives damaged or if you believe it has been lost in transit, please contact us immediately at creationlab3d@gmail.com.
  • We will assist you in resolving the issue and ensure that you're satisfied with your purchase.

Shipping Delays

  • While we do our best to ensure your order arrives on time, there may be delays due to weather, holidays, or unforeseen circumstances.
  • If there are any significant delays, we will inform you as soon as possible.